Privacy Policy

Who is responsible for your information

Mould Inspection London is operated by 1ST & GREEN LIMITED, company number 13552805, registered in England and Wales. The company is responsible for the personal information covered by this notice. Its registered office is 9 Temsford Close, North Harrow, London, England, HA2 6LB. This is distinct from the published business contact address below.

For privacy enquiries, contact office@mouldinspectionlondon.co.uk or 020 4600 5416. The published business contact address is 46 Kingsway Place, Sans Walk, Clerkenwell, London EC1R 0LU. Contact hours are Monday–Saturday. You can use these details to ask about information relating to an enquiry, appointment or property service.

Information connected with an enquiry

When you call or email, the information may include your name, telephone number, email address, postcode, property address and the concern you describe. Appointment arrangements may also involve the role of a landlord, agent, occupier or keyholder and the information needed to reach the relevant rooms.

Property photographs, repair records and descriptions of the affected rooms may form part of the enquiry or service record. Please share only material relevant to the problem. Avoid including people, private documents or unrelated belongings in photographs where possible, and do not send another person’s confidential information without an appropriate reason.

If a landlord or managing agent supplies information about an occupier, that information is used in the context of arranging the requested property work. It may include an access contact and the occupier’s account of the affected rooms. A person’s observations should not be treated as permission to share unrelated personal details.

Why the information is used

Enquiry details are used to respond to your questions, discuss the appropriate service, arrange access and communicate about the work requested. Relevant property information helps describe the agreed concern and explain findings or further work. Correspondence can also be needed to address feedback, a complaint or a question about a completed appointment.

Where you ask for steps before entering a contract, or information is needed to fulfil an agreed service, the relevant basis is taking those steps or performing the contract. Handling other correspondence and maintaining relevant business records can involve legitimate interests in responding to enquiries, administering services and addressing concerns. Information that must be retained or disclosed by law is handled on that legal-obligation basis.

Contacting us is not, by itself, consent to advertising. Browsing this website does not grant permission to use your photographs as marketing material. Any separate use requiring consent needs a specific choice; you can contact us to withdraw that consent without affecting processing already lawfully carried out.

Who may need relevant details

People arranging or carrying out the requested service may need your contact details, access arrangements and relevant property information. Where another service provider is allocated to the work, the information shared should relate to that task. Confirm the provider and service arrangements when booking.

Business support involved in communications, website hosting or record handling may process information for those functions. Information may also need to be supplied where a legal requirement applies. This notice does not give permission for unrestricted sharing of enquiry details or photographs with unrelated organisations.

Website visits and cookies

The public website provides information and telephone links. Its current visitor pages do not provide customer accounts, online payments, enquiry-upload forms or embedded live chat. Your browser sends technical information, including an IP address and requested page, when it connects to the website infrastructure.

The current public-page configuration does not set visitor cookies or use browser local or session storage for analytics or advertising. Fonts and page assets are served from the website. Our cookie information describes this configuration and the distinction between browsing our pages and following an external link.

Keeping relevant records

Information should be kept only for as long as needed for its purpose. The relevant considerations include responding to the enquiry, arranging and completing the work, addressing subsequent questions or complaints and retaining records required by law. Those considerations differ between an initial enquiry and a service record.

You can ask about the retention of information relating to your own enquiry or appointment. A request to erase information is considered alongside any continuing legal or legitimate need to retain it. No fixed retention period is stated here for every type of record.

Your rights and how to raise a concern

Depending on the information and the basis for using it, you can request access to your personal data, correction of inaccurate information, erasure, restriction of processing or transfer of eligible information. These rights have conditions and exceptions; an enquiry does not guarantee that every record must be deleted.

You have the right to object to processing based on legitimate interests. Explain the information or use you are concerned about when contacting office@mouldinspectionlondon.co.uk. If consent is the basis for a separate use, you can withdraw it through the same contact. We may need enough information to identify the relevant record and verify that the request comes from the appropriate person.

You can also complain to the Information Commissioner’s Office about how your personal information is handled. You do not have to give up that right because you contacted us first. The ICO provides information about your data protection rights and the complaint process.

External links and changes to this notice

Links to council information, company records or image-licence sources take you to websites with their own privacy arrangements. Check the destination’s information before giving it personal data. Linking to a resource does not bring its cookies or processing under this notice.

This notice will be updated if the relevant website features or information-handling arrangements change. The current version is dated 6 October 2026. Our website terms explain the use of the website separately from the arrangements for a booked service.